YOUNG-UK-L Archives

From: "Sandra" <>
Subject: Do you have problems with Rootsweb.com mail?
Date: Thu, 10 Jun 2004 07:01:55 +0800

Family history researchers, who are often addicted to their daily
"fix" of mail from their favorite RootsWeb lists, began sending e-mails
to their lists in an attempt to ascertain whether or not the lists were
working, for some, alarm set in.

Don't panic if RootsWeb's list mail doesn't appear to be reaching your
mailbox as it normally should. Instead, do the following:

1. Check the HelpDesk's yellow announcement box for news of any
technical problems at RootsWeb or with your ISP's delivery of list mail
from RootsWeb. http://helpdesk.rootsweb.com/
or click on HELP tab at the top of any RootsWeb page.

2. Check your currently subscribed lists here:
http://passwordcentral.rootsweb.com/
or click on the PASSWORDS tab at the top of any RootsWeb page.

3. Check the threaded mailing list archives to view the current
month/year messages for your lists at:
http://archiver.rootsweb.com/

4. Contact the list administrator for help or information by writing to:
(replace the word LISTNAME with the actual
name of the list -- using no -L or -D). NOTE: If there is a general
problem involving RootsWeb mail delivery to a specific ISP and the list
administrator to whom you are writing also uses the same ISP, he/she
probably will not receive your inquiry for the duration of the problem
with that ISP.

5. Contact your ISP's tech support representative and explain that
RootsWeb list mail is not spam and this is e-mail you wish to receive.
Enlist the support of your ISP in resolving the matter. Internet Service
Providers should be more than willing to assist you -- their paying
customer -- so that you are able to receive the mail you want.

Here is what NOT to do if you suspect you are not receiving your mailing
list messages:

1. Do not send repeated messages to the list asking if the list is
working or if anyone has received your message.

2. Do not send any "TESTING" messages to a list.

Remember that just because you are not receiving a message you have sent
to the list doesn't mean that other list subscribers are not seeing your
repeated messages and becoming annoyed by them. The mailing lists are
for genealogical research for a specific subject and not for test
messages. Use the above guidelines instead to help resolve any non-
receipt of mail problems.

You will find guidelines concerning non-receipt of RootsWeb list mail in
a recent issue of the RootsWeb Review. You might want to print out this
information and save for handy reference.
http://ftp.rootsweb.com/pub/review/20040107.txt

Permission to reprint articles from RootsWeb Review is granted unless
specifically stated otherwise, provided: (1) the reprint is used for
non-commercial, educational purposes; and (2) the following notice
appears at the end of the article: Previously published in RootsWeb
Review: Vol. 7, No. 5, 4 February 2004.
* * * *





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This thread:

• Do you have problems with Rootsweb.com mail? by "Sandra" <>