Scotch-Irish-L ArchivesArchiver > Scotch-Irish > 1998-03 > 0890773036
From: "merle" <>
Subject: Introducing the RootsWeb HelpDesk!
Date: Tue, 24 Mar 98 12:57:16 -0800
Original-From: (Carol E. Hepburn)
Original-Date: Tue, 24 Mar 1998 09:55:11 -0800
My name is Carol Hepburn () and I am coordinating a new
project on Rootsweb called the HelpDesk. The HelpDesk is an online web
bulletin board that allows users, members, sponsors, and donors of
Rootsweb to post questions regarding any of the services they provide.
The HelpDesk is staffed by the friendly volunteers with TEAM ROOTSWEB who
take turns answering user inquiries. Questions posted to the HelpDesk
range from simple how do I do something (unsub from a list) to how do I
become a member of Rootsweb to why am I getting this error message. The
goal of the Helpdesk is to provide friendly, courteous, and immediate
response to user questions!
The HelpDesk team fields both technical and non-technical questions and
refers users to RootsWeb online resources, faqs and documentation, and
specific help mail lists (such as this one). The HelpDesk was designed
primiary to offload user email to the following RootsWeb email addresses:
, , and karen @rootsweb.com.
The HelpDesk does not replace any of the established help mail lists!
Listowners who post questions to the HelpDesk are immediately referred to
or to . The same
is true of webmasters. Account holders (whether USGW or WGW) are
encouraged to join established help lists and seek reference information
from these forums.
The HelpDesk URL is: http://cgi.rootsweb.com/~help/index.cgi
Please feel free to visit the HelpDesk at any time. Your comments are
RootsWeb HelpDesk Team Coordinator
|Introducing the RootsWeb HelpDesk! by "merle" <>|