NUNN-UK-L Archives

From: "Sandra" <>
Subject: [NUNN-UK] Message from Rootsweb.com
Date: Thu, 25 Mar 2004 17:55:13 +0800

The message below is from the current Rootsweb.com Review. Please read it
as it will help explain some of the mailing list 'malfunctions' and why they
happen.

Bright Blessings
Sandie
List Administrator


1. NEWS AND NOTES. 1a. RootsWeb Mailing List Messages: Seeing Double?

RootsWeb mailing list subscribers report from time to time that
they are receiving duplicates or multiples of list messages. Should
this happen to you, keep the following items in mind.

If the list administrator has set the list software to direct replies to
the individual poster rather than to the list or if an individual
poster has a specific REPLY TO setting in his e-mail program, replies
are frequently directed to both the poster and the list -- resulting in
two copies of the reply for the original poster. This is normal --
delete the extra copy of a reply to your message.

If you are receiving duplicate copies of ALL mail coming from a list or
lists, it is possible that you are subscribed to the list(s) more than
once under different addresses. List software checks for exact duplicate
subscriptions and will not send out two copies of list mail if the exact
same address is subscribed more than once to a list. However, the
software is unable detect variant address such as and
. Additionally, if you resubscribed to a list after
changing service providers but failed to unsubscribe your old obsolete
address; it is possible that your old ISP is continuing to forward your
list mail to your new address in addition to your current provider
delivering mail to you.

If you suspect that either of the above situations might be the culprit
in your duplicate mail problem, contact the list administrator privately
and explain what is happening. Ask the administrator to check the
subscriber list and remove the old or variant, address. Include in your
message any e-mail addresses under which you might be subscribed to the
list. You can contact any list administrator by writing to:

replacing the generic word LISTNAME with the actual name of the list
(no -L or -D).

Under no circumstance should you post a message ON the list about your
duplicate problem or ask other list members if they, too, are receiving
duplicates. List mail is only sent out from RootsWeb one time and even
if some others on the list are receiving duplicates it is unlikely that
the cause of their problem is the same as yours as there are numerous
possible causes for this phenomenon. Moreover, your fellow list members
cannot help you resolve your specific duplicate problem -- only the list
administrator can do so, or can direct you to the proper place to
receive help.

When contacting the list administrator for help, include BOTH copies of
ONE duplicate message (the SAME message) that you have recently received
from the list and include full, expanded headers for BOTH copies of the
message. If you don't know how to expand headers, see this page:
http://helpdesk.rootsweb.com/listadmins/headersfull.html
You will find instructions for most popular e-mail programs here.

Most duplicate mail problems, other than those described above, result
from issues on the receiving end at your ISP -- usually connectivity or
download problems with your mail, or issues related to your e-mail
client revolving around filtering or corrupted files. Some ISPs permit
mail to be left on the server and this can result in duplicate downloads
of the same messages. In any of these cases, only your ISP tech support
can help you.


~~~*~~~*~~~*~~~*~~~*~~~*~~~*~~~*
MSN Messenger - Fedelmar
ICQ - Fedelmar (201309494)
~~~*~~~*~~~*~~~*~~~*~~~*~~~*~~~*
Pride is one thing ... bigotry is another !!!!
~~~*~~~*~~~*~~~*~~~*~~~*~~~*~~~*

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• [NUNN-UK] Message from Rootsweb.com by "Sandra" <>