GENMSC-L ArchivesArchiver > GENMSC > 2002-06 > 1024852109
From: "Rhonda Houston" <>
Subject: RE: ancestry.com's policy and responsibility of the receiver of this service
Date: Sun, 23 Jun 2002 12:08:29 -0500
In a nut shell, I know my responsibilites as a consumer as well as my
rights, In investigate everything. I tell my children to do this...educated
them this way. Since men communicate in principles and rules and women
communicate in relationships..everything they have to say is connected with
someone else because basically they have been taught to be caretakers and
not how to take care of themselves, I don't think anyone is GOD...if God was
a woman, we would have gotten directions on how to do everything, but since
GOD has to has to be a man, we have to learn (and sometimes the hard way) to
make sure we KNOW HOW TO PROTECT OURSELVES...Rhonda Houston
From: [mailto:]On Behalf Of Terry
Sent: Saturday, June 22, 2002 2:18 PM
Subject: Re: ancestry.com's policy and responsibility of the receiver of
You think that they're next to God, I think they're garbage. You can
testify on their behalf when the fraud complaint comes up. We're
standing by it and our documentation. It's been over 2 weeks and we
havn't seen our money even though we have a concellation confirmation.
They state that the hold up is the CC company, the CC company says
that they process all credits within 24 hours. We've received credits
before and have had the money back in our account within 24 hours.
Ancestry.com has NOT stopped lying.
But it's because of people like you that allow scam artists to keep
getting away with their schemes.
Am I bitter? Yes. I want my money back. It took them less then 24
hours to steal it and it's been over 2 weeks and I still don't have
it. Frustrating to have to beg for your own money back.
On 21 Jun 2002 10:30:00 -0600, (Rhonda
>(1) In your explanation in paragraph three, once you ask for a NEW
>to which they also agreed to was where a WHOLE NEW AGREEMENT TOOK PLACE AND
>was begun. This agreement which was an accommodation to you, did infact
>create a NEW customer/business agreement and situation that Ancestry was
>aware of and they knew that it was to their benefit and it was what you
>legally agree to. In essence, you didn't continue the first initial
>agreement that was going on; it was cancelled by the "the accommodation to
>you", the one you agreed to and began anew (the second one) which allowed
>Ancestry.com to adapt their NEW policy to, and it was agreed upon;
>contracts...verbal agreements are just a binding as written ones.
>(2) The "gift" part is an accommodation to the customer which is good PR
>it also alerts the customer. Not a weird idea.
>(3) "Ancestry.com and many others on the Net have found a loophole in the
>law that give them the right to steal money and be able to place the blame
>on the victims."
>Knowing a little about the law is just as dangerous as knowing not knowing
>enough about the law.
>Ancestry actually was legally within its rights to adapt their new policies
>to that new (verbal) contract that they made with you and that you
>Their actions can't be referred to as a loophole, and this is what I mean
>about knowing when you are placing yourself in the position of being a
>victim because of being ignorant of what the legality of a law truly is....
>and is not knowing enough about common law... when you terminated the
>original agreement and then verbally agreed with the customer service
>personnel to another NEW contract that's where a possible mistake was made.
>You broke the original agreement and began a New one. So I think you should
>rethink your feelings and statement about what/who was to blame, what was
>within Ancestry's rights, and what was your responsibility of knowing what
>the law in practice is, rather what you believe as theory, so that next
>as not to place yourself in a position of feeling like a 'victim'. Common
>it may appear, or sound, that's what is actually happening to many of us as
>we all "merely" engaging in everyday conversation for accommodations with
>businesses, which is what a call like this actually means.
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