GENMSC-L ArchivesArchiver > GENMSC > 2002-06 > 1024021390
Subject: Re: ancestry.com
Date: Fri, 14 Jun 2002 02:23:10 GMT
After hearing many horror stories like this I sent them a check for my
membership. I suggest others do the same. It only took a few days.
I was surprised.
The Cranky Genee
IOn Fri, 14 Jun 2002 01:37:04 GMT, "John J." <>
>I want to pass on some information about ancestry.com. I signed up with
>them about a year ago for what I thought was a one-year contract. I didn't
>find their site very helpful, so I ignored them while waiting for my year to
>run out. Surprise! In the fine print, they announce that they will keep on
>billing your credit card each year, without contacting you. I remember
>getting a call about a month ago asking me if I intended to renew my
>subscription to their service. I told them I didn't want their service, and
>told them why. The caller thanked me and hung up. When I got my credit
>card statement today, and saw a new charge from ancestry, I called them to
>complain. The supervisor I finally talked to said, basically, you're
>screwed. We don't refund. If you want to cancel their service, you must
>call them just before your year is up, and get a confirmation number.
>Without that, they cheerfully keep your money.
>I hope none of you out there is as unwary as I was, but look out for this
>outfit. There have got to be more ethical sites out there to help with your
|Re: ancestry.com by (Genee)|