GENBOX-L Archives

Archiver > GENBOX > 2005-07 > 1121882609


From: Kathy Lenerz <>
Subject: Re: [GENBOX] No Help File Access
Date: Wed, 20 Jul 2005 14:03:58 -0400
References: <200507191611.j6JGBmOS003351@mail.rootsweb.com> <200507191611.j6JGBmOS003351@mail.rootsweb.com> <5.2.1.1.0.20050720094428.00a39750@pop.earthlink.net>
In-Reply-To: <5.2.1.1.0.20050720094428.00a39750@pop.earthlink.net>


Marianne Eos wrote:
> I am further mystified by your comment that you have no problem
> accessing GenBox's help files, though you are using Win98SE.

I don't know why that mystifies you. If you look at the Genbox download
page, you can see that Bill creates versions specifically for Win98, so
obviously it's supposed to work in Win98.

> I suppose there may be version differences.

Not if you've done all the upgrading available for Win98.

> so what I've got is an arcane problem.

Arcane problems should be brought to Bill's (the developer's) attention.
He can probably provide more help than anyone else.

> I have a few other programs that have a similar problem with
> accessing help files. Checking around, I discovered that the problem
> help files are all .chm files, and the help files that work
> flawlessly are all .hlp files. This is a new wrinkle to me.

So this has nothing to do with GB and everything to do with IE. As
Denise pointed out, .chm files operate using MS Internet Explorer. Do
you have IE installed, along with all the upgrades for that? If
upgrading IE fails, you might try looking at the following Microsoft
Support pages:

Error Message: Cannot Open the File: %system root%\Help\Windows.chm
http://support.microsoft.com/default.aspx?scid=kb;en-us;259449

"Cannot Open the File: Mk:@MSITStore:C:\Windows\Help\Windows.chm" Error
Message Appears When Opening Help
http://support.microsoft.com/default.aspx?scid=kb;en-us;312456

Hope you figure it out,
Kathy

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