ARIZARD-L Archives

Archiver > ARIZARD > 2011-07 > 1309628885


From: "Dale Marr" <>
Subject: Re: [ARIZARD] Rootsweb's Response.
Date: Sat, 2 Jul 2011 12:48:05 -0500
References: <4E0EF291.7090005@comcast.net>


If you have a dynamic IP address, which most residential users do, you can usually reset it by cycling your router. Turn the router
off (or unplug it) for about 30 seconds. Power it back up and wait for it to reconnect to the internet. Close your e-mail program
and restart it (or open a new window if you use web-based mail), and your IP address should be reset.

You can check it before and after at http://whatismyipaddress.com.

That doesn't guarantee the new IP address won't also be black-listed, but it's worth a shot.


----- Original Message -----
From: "Jean M Cuevas" <>
To: <>
Sent: Saturday, July 02, 2011 5:27 AM
Subject: [ARIZARD] Rootsweb's Response.


> Dear List Members, Sorry, somehow my message got sent on before it was
> completed, so I will try again! :)
>
> Recently, Janice asked a question of Rootsweb, but she did not receive a
> reply, because she is not a list administrator. However, I received a
> copy of her message, and wrote to see what they would tell me. I want
> to share with you the message, so that you might have a better picture
> of what is going on, and what to do, when your message bounces, or does
> not make the list:
> ==============================================================================================
> "We appreciate your message and thank you for your service as admin for
> two of our mailing lists.
>
> The problems with postings from subscribers not getting through to the
> list can be caused by a number of things. Here is an article that
> describes couple of them.
> Answer Title: A post was sent to a mailing list but it is not appearing
> on the list
> Answer Link:
> http://rootsweb.custhelp.com/cgi-bin/rootsweb.cfg/php/enduser/std_adp.php?p_faqid=3187
>
> When they think that their message is being marked as spam. There are a
> couple of possible reasons. I recommend that you ask the subscriber if
> they received a bounce message from rootsweb.com. If so, ask them to
> send you a copy. The bounce message will include the reason that the
> message was rejected.
>
> Here is one such reason that may come up from time to time. If the
> bounce notification includes a phrase like, "Rejected: 74.208.4.195
> listed at dnsbl.sorbs.net", this indicates that the IP Address,
> 74.208.4.195, which was assigned to the email that was sent by the
> senders email provider has been blacklisted as a source of spam by the
> SORBS service that we use.
>
> This message does not mean that the email contained spam. Let me explain.
>
> We use the SORBS service along with other methods to identify spam that
> is sent our mailing lists. It appears that this particular email
> provider has been used by some other subscriber to send spam and one or
> more of the IP addresses used by your provider to send emails has been
> blacklisted. When this happens emails with valid content which are
> assigned the same IP address may be blocked for a while. That will
> continue to happen unless future emails that are sent through that email
> provider are assigned another IP address or the email sender's service
> support personnel resolve the issue with SORBS.
>
> In the meantime the only recourse is to resend the message until it is
> assigned to use an IP address that is not blacklisted. It is also a good
> idea for the subscriber to contact their email provider's support
> personnel to let them know of the problem so they can resolve it.
>
> We walk a fine line between blocking as much of the spam that comes to
> our mailing lists and not blocking emails from the subscribers.
>
> I hope this helps you understand the possible reasons for email not
> getting to the list and what can be done about them. "
>
> -------------------------------
> To unsubscribe from the list, please send an email to with the word 'unsubscribe' without the quotes
> in the subject and the body of the message

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